Privacy Policy

KismetSay (“KismetSay”, “we”, “us”) is a dating app operated from India. This Privacy Policy applies to the KismetSay mobile apps for iPhone and Android and to this website (together, the “Service”). By creating an account or using the Service, you agree to the collection and use of your information as described here.

1. Information we collect

Information you give us

• Mobile number. If you sign up with your phone, we use it to create your account and log you in with a one-time password (OTP). We store the OTP only in a scrambled (hashed) form, and it expires after a few minutes.
• Google or Apple account. If you choose “Continue with Google” or “Continue with Apple”, we receive your account ID and email address from them (Apple may give us a private relay address instead of your real email), and your name if you choose to share it. We never receive your Google or Apple password.
• Profile details. Your name, date of birth, gender, who you're interested in, what you're looking for, state and city, and — only if you choose to add them — height, religion, mother tongue, education, work, diet, drinking and smoking habits, and interests.
• Photos. Your profile picture and any other photos you upload.
• Messages and chats. Messages you send to your matches, and text messages you send during Live Connect video chats.
• Reports. When you report a profile or a chat, we save the reason and details you give us, together with a copy of that profile or of the recent messages in that chat, so our team can review it.
• Settings. Your privacy choices, such as whether others can see when you're online and your last seen.

Information created when you use KismetSay

• Likes and matches. Who you like, super like or pass on, and who likes you.
• Call records. For voice and video calls: who called whom, the type of call, when it started and ended, how long it lasted and whether it was answered, missed or declined.
• Live Connect records. Who you were matched with, when the session started and ended, and how long the video lasted.
• Activity status. When you were last online.

Device and technical information

• IP address and approximate location. When you log in, request an OTP, make a call or use Live Connect, we record your IP address and the approximate city, state and country it belongs to. This lookup uses an offline database on our own server (it includes GeoLite2 data created by MaxMind, available from maxmind.com); your IP address is not sent to anyone else for this.
• Device information. Your phone's model, operating system and version, and a random ID that the app creates when it is installed. We do not read hardware identifiers such as IMEI numbers.
• Login history. The date and time of each login, together with the IP address, approximate location and device information above.

Permissions on your phone

• Camera and microphone — only for video and voice calls and Live Connect.
• Photos — only to pick pictures you choose to upload to your profile.

You can turn these permissions off at any time in your phone's settings.

2. Information we don't collect

• We don't record your calls. Voice and video calls and Live Connect video are sent directly between the two phones and are encrypted in transit. When a direct connection isn't possible, the encrypted stream may pass through a relay server, which cannot see or hear it. We never store call audio or video.
• We don't use your phone's GPS or precise location.
• We don't access your contacts.
• We don't show ads and we don't sell your personal information.

3. How we use your information

• To create your account, log you in and keep you logged in.
• To show your profile to other people and show you profiles to discover.
• To work out matches, deliver messages, connect calls and run Live Connect.
• To show your online status and last seen, according to your privacy settings.
• To keep KismetSay safe: reviewing reports, investigating abuse, fake profiles, spam and scams, and removing people who break our rules.
• To provide support when you contact us, and to send you important messages about the Service.
• To fix problems, prevent fraud and improve the Service.
• To comply with the law and respond to lawful requests from authorities.

4. What other people can see

Other KismetSay users can see:

• Your name, age (not your date of birth), gender, state or city, what you're looking for, your interests and your photos.
• Whether you're online and your last seen — unless you turn these off in Settings → Privacy.
• Messages you send them, and your name, age and city during a Live Connect video chat.

Your mobile number is never shown to other users. KismetSay blocks screenshots on sensitive screens (such as chats, calls and Live Connect) where the phone allows it, but other people can still see what you share with them, so please share wisely.

5. How we share information

We share information only in these cases:

• Service providers who help us run KismetSay and may only use the information to provide their service to us: our server hosting provider, Amazon Web Services (photo storage), an SMS provider (to send your OTP) and a call relay server (to connect calls when a direct connection isn't possible).
• Legal reasons — when we believe in good faith that the law requires it, or to respond to a valid request from a court or government authority, to protect someone's safety, or to investigate fraud or abuse.
• Business transfers — if KismetSay is merged with or sold to another company, your information may be transferred, and this policy will continue to protect it.

We do not sell, rent or trade your personal information, and we do not share it with advertisers.

6. Storage and security

Your information is stored on secured servers. Photos are kept in private storage and are shown in the app through temporary links that expire. Connections between the app and our servers are encrypted, and OTPs are stored only in hashed form. No method of storage or transmission is 100% secure, but we work hard to protect your information and limit who can access it.

7. How long we keep information

• We keep your information for as long as your account is active.
• When you delete a message (“for me” or “for everyone”) or clear your call history, it is hidden in the app straight away but kept on our servers until your account is deleted, so that reports of abuse can still be investigated.
• When your account is deleted, we delete your profile, photos, likes, matches, messages, call history, Live Connect records and login history within 7 days, except where the law requires us to keep certain information for longer.

8. Your choices and rights

Under applicable law, including India's Digital Personal Data Protection Act, 2023, you can:

• See and correct your information — edit your profile and photos any time in the Profile tab, or ask us for a summary of the information we hold about you.
• Control your visibility — hide your online status and last seen in Settings → Privacy.
• Withdraw consent and delete your account and data (see below).
• Raise a complaint with our Grievance Officer (see section 12), and, if you're not satisfied with our response, with the Data Protection Board of India.
• Nominate someone to exercise these rights on your behalf in case of death or incapacity.

To make a request, email afsar.ansari786922@gmail.com from the mobile number or with the account details you use on KismetSay.

9. Deleting your account

In the app, open Profile → Settings → Delete account and confirm. This sends your deletion request (with your account ID) to our support team by email and logs you out. You can also email afsar.ansari786922@gmail.com with the subject “Delete my KismetSay account” and the mobile number you signed up with. We permanently delete your account and data within 7 days, as described in section 7. More help is on our Support page.

10. Adults only (18+)

KismetSay is only for people aged 18 or older. We check your date of birth when you sign up, and we do not knowingly collect information from anyone under 18. If we learn that a user is under 18, we delete their account. If you believe a minor is using KismetSay, please report the profile in the app or email us.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page, and if the changes are important we'll let you know in the app before they take effect.

12. Contact and grievance officer

If you have questions, requests or complaints about your privacy, contact our Grievance Officer: