How can we help?
Questions about your account, matches, calls or safety? Find quick answers below, or email us — we reply within 24–48 hours.
Email supportafsar.ansari786922@gmail.comCommon topics
Login & OTP
Sign in with your +91 mobile number and the 6-digit code we text you. Didn't get it? Wait a minute, check the number and tap Resend.
Matches & chat
You can message someone once you both like each other. Find your matches in the Likes tab and your conversations in Chats.
Privacy
Choose who sees when you're online and your last seen in Profile → Settings → Privacy.
Safety & reporting
Report a profile from its ⋮ menu, or a chat from the chat's ⋮ menu. Our team reviews every report within 24 hours.
Delete your account
You can ask us to delete your KismetSay account and all your data at any time.
From the app
- Open the Profile tab and tap the Settings (gear) icon.
- Tap Delete account, then Yes, delete to confirm.
- Your email app opens with your deletion request and account ID filled in — just tap Send. You'll be logged out.
Can't open the app?
Email afsar.ansari786922@gmail.com with the subject “Delete my KismetSay account” from your phone, and include the mobile number you signed up with.
We permanently delete your profile, photos, likes, matches, chats and call history within 7 days of your request.
Frequently asked questions
I'm not receiving the OTP. What should I do?
Make sure you entered your 10-digit Indian mobile number correctly and that you have network coverage. Wait about a minute before requesting a new code. If it still doesn't arrive, email us with your number and we'll help.
Why can't I message someone?
On KismetSay, chat unlocks only after you both like each other. This keeps your inbox free of unwanted messages. Once it's a match, you can chat and call right away.
Voice or video calls aren't connecting.
Allow KismetSay to use your microphone (and camera for video) in your phone's Settings, and check that you're on a stable Wi-Fi or mobile data connection. Calls need both people to have the app open and online.
How do I edit my profile or photos?
Open the Profile tab and tap Edit profile. You can update your details and add or remove photos there.
How do I report or stop someone bothering me?
Tap the ⋮ menu on their profile or in your chat with them and choose Report. Tell us what happened — our team reviews every report within 24 hours and takes action, including removing accounts. If you ever feel unsafe, call 112.
Who can use KismetSay?
KismetSay is only for adults aged 18 and over. Your date of birth is checked when you sign up, and only your age is shown on your profile.
Still need help?
Email us at afsar.ansari786922@gmail.com. To help us sort it out faster, include the mobile number you use on KismetSay, your phone model and a short description of the problem (a screenshot helps too).
If you're in immediate danger, call 112.